Our objective is for every customer to be a reference site. There are two focal points at the heart of the Bluesmith organisation: ensuring our customers are satisfied and our people are happy. This is the essence of our culture which we have tried to capture in a set of principles that embody how Bluesmith works with its customers.
We provide services to Blue Chip and Gov't customers, across most sectors. We are 'doers' not business advisers, offering short term individual assignments, complex product builds and support and maintenance.
We can work on site or off site, provide project management and work in multi-site mixed teams.
What our customers say...
|Solutions not problems:||Reputation is everything to us. We want to build on our reputation for solving customers’ problems without creating new ones. We help our customers achieve greater success through their IT systems and by making our customers successful, we are successful.|
|No-nonsense professionalism:||This embodies our open and direct approach to working with customers, talking straight and cutting through terminology barriers, ensuring that work is undertaken in a consistent and quality manner.|
|No surprises:||We are honest and open in all dealings with our customers. Our proposals contain no ‘smoke and mirrors’, no hidden gotcha’s. We deliver what we promise and we don’t engineer unreasonable change control to ratchet up costs later on. Day-to-day we work to ensure that communication is open, regular and appropriate so that surprises are rare.|
|Easy to do business with:||A core benefit of working with Bluesmith is our flexibility and willingness to engage commercially in a way that fits the profile of work. We are easy to do business with, unencumbered by over the top risk mitigation, and laborious internal governance and process.|
|Real commitment to real quality:||Quality is embedded within our working practices, it is not something to be ‘worked around’, nor is it something we simply pay lip service to. It is in everything we do. Quality is not an overhead, it is an essential cost saver and ensures the longevity of our solutions.|
|Long term partnership:||All projects and assignments are undertaken with the objective of building our reputation and obtaining repeat business from a customer by adding great value and consistently proving our worth over the competition.|
|Excellent value for money:||Our rates are competitive with larger IT Service providers yet our level of service and our willingness to respond is superior. Our rates may be higher than contract resource but our level of service and commitment ensures we are more cost effective.|
Trusted Advisor and Long-Term Partner
"Bluesmith has become a trusted partner and advisor to my team, through repeatedly demonstrating excellence and integrity whilst working with us and doing the right thing for Morrisons.
They've built an in-depth understanding of our systems and processes, making it easy for us to do business. Our long-term relationship is built on the core provision of high quality technical expertise, combined with flexibility in being able to bring in development teams to assist with critical projects."
Julie Allen, Stores Solutions Manager
Wm Morrison Supermarkets Plc
A focus on Business with Intelligence
“I’m delighted with the solution that Bluesmith developed for us. Our call-centre power users need to continually identify trends and working patterns within our call handling systems, by analysing huge volumes of call-level data streamed from our telecoms switches in near real time.
From the outset, Bluesmith’s approach inspired confidence. They worked hard to understand our requirements and our data, and reflected that back to us in terms that we understood. The resulting system has the performance and flexibility that we need today, allowing us to easily build new custom reports and analysis tools for the future.
I’ve no reservations about recommending Bluesmith and their ability to deliver great quality technical solutions for business.”
Matthew Nash, Head of Insight and Planning
Product Development Partner – Transparency and Quality
"I needed a trustworthy partner to provide specialised development support for our innovative MIG information gateway for contact centres. Based on a personal recommendation I engaged Bluesmith with a tough technical brief for technology that had to be delivered quickly to meet the requirements of one of our major customers.
Bluesmith delivered on both counts.
I am delighted with the outcome and their transparent way of working. There is honesty, realism and clarity in everything they do. This is backed up with great technical ability and expertise. They integrated well with my team, adding to our already rigorous processes, and all deliverables have proved to be robust, fit for purpose, and high quality.
I can thoroughly recommend Bluesmith from first-hand experience."
Gary Dawson, Group Managing Director
Dynamic and Reactive IT Services Partner
"Working closely with our business colleagues we devised an innovative marketing campaign to help grab customers' attention leading into the Christmas period. Some aggressive timescales and a load of other commitments meant we needed outside help.
Flexibility, innovative thinking and knowledge of our store-side systems were essential so we brought in Bluesmith to manage and deliver the project. Following a carefully phased software release to the entire store-estate, Bluesmith then helped support the new application during live running of the initial campaign.
I'm delighted to say Bluesmith delivered what we set out, in fact they over-achieved by including some additional nice-to-have functionality, without any dramas. The end result was extremely successful, enabling Morrison's IT to respond quickly and deliver on behalf of the business."
Marcus Shaw, Architecture and Design Director
Wm Morrison Supermarkets Plc
Complex SaaS Product Design & Build
"Whilst I was Principal Technical Architect at E.C. Harris, I engaged with what is now the core Bluesmith team to design, build and support a new flagship system. The solution was based on .NET3 WCF, allowing us to deliver SaaS business intelligence and built asset management capabilities to global blue-chip clients.
It was a complex technical task, completed in three phases over two years, essentially producing a highly customisable software product which is multi-tenanted, multi-lingual and multi-currency, with Sharepoint integration for document and content management.
The Bluesmith people are true professionals and every last one a team player. We used their internal training, standards, methodology, and processes as a basic foundation throughout, integrating our own key members of staff into their teams where appropriate. I have no hesitation in recommending them."
Phil Jones, Principal Technical Architect
EC Harris 2007-2009
Change Management Partnership
"In a short space of time we have built a trusted and productive partnership with Bluesmith. I’ve been impressed with the straightforward efficiency with which they operate and the quality and adaptability of their people. I thoroughly recommend them to potential customers and business partners; they’re easy to do business with and always maintain focus on providing maximum value and benefit to customers.
Adrian Marks, Managing Director
Customer Team Integration
"I'm happy to recommend Bluesmith. They are honest, professional and technically excellent, and my experience is that they always work in the customer's interest to deal with problems rather than create new ones.
While I was Development Director at Axiell, a number of my in-house IT staff worked with Bluesmith's core technical team on a complex bespoke .NET design and build project, with a number of legacy integration issues to be overcome.
Working as one team managed by Mike Weightman, PoC prototypes were built very early in each project phase, and subsequent estimates and timescales proved to be accurate, as did their quality claims.
I have no hesitation in recommending Bluesmith for .NET and SQL Server project work. These guys are great to work with."
Steve Barker, Development Director
IT Department Long Term Relationship
"My experience of Bluesmith team members goes back quite a few years. We’ve used their expertise to help with the development and support of a number of our core IT systems. This includes some new system developments but mainly work to support, enhance, integrate and update our existing applications.
We operate in an extremely competitive market place across the whole of Europe and our UK development capability is one of many within Indesit. People from the Bluesmith team provided the analysis, design and development expertise we needed and people we could trust to work closely with us to achieve our objectives for the business. They were extremely reliable and delivered what we asked."
Steve Jackson, IT Director
"I’ve worked with the Bluesmith team on many projects. They’re a great bunch who work hard and deliver what they say they will as a minimum - it’s good to work with people who over (rather than under) deliver on their promises.
When I was the PULSE Programme Manager for Otto UK, they helped make the off-shore model work for us, providing a strong local presence, supplemented by an effective off-shore development capability, by establishing clear lines of communication and working hard to reduce the margin for error and misinterpretation in the specifications.
They made what was a complex role for me a little easier by taking on a problem area in its entirety. I was able to trust them to deal with it and do a great job."
Martin Warden, GP IT Programme Manager
NHS National Programme for IT
Expertise, Quality, Trustworthiness
I’d recommend the guys at Bluesmith to anyone. They’ve done great work for me in the past supporting and maintaining our eCommerce platforms. A couple of examples include re-writing the checkout functionality to standardize across all our platforms, improving scalability, security and ensuring PCI compliance; and the critical role they played in managing live releases and providing production support.
They’re technical experts who also bring rigour, standards and process, which is rare. They integrated very well with my people, helping generate team spirit, and openly sharing ideas and experience.
Their approach to work is refreshing. They got to grips quickly with our legacy systems and were always looking to add value and improve. They take on responsibility for delivering and don’t shy away from helping to resolve peripheral problems or issues. They’re people you can trust."
Terry Coburn, Head of IT
Freemans Grattan Holdings
"Beryle & Lee is a solutions provider specializing in custom .NET and iOS solutions for the North American Education Market. The folks at Bluesmith have worked with Beryle & Lee on a number of projects. Their technical people have .NET experience going back over ten years.
We always felt like they were in the trenches with us; dedicated members of our team! There is no "knowledge is power" at Bluesmith --- they work as a real partner --- and we collaborated together with confidence and trust on technical standards, architecture and project controls from the start. Managing a single project with developers in three countries on two continents isn't easy, but these guys proved to Beryle & Lee it can be done. I strongly recommend them."
Sonchu Lee Malak, CEO
Beryle & Lee Inc